Fanatics Sportsbook Fined $20K for Texting Bettor

Reviewer Paul Jacobs
Reviewed By Paul Jacobs Casino Expert

The Fanatics sportsbook fine totals $20,000, confirmed by the Colorado Limited Gaming Control Commission on August 27, 2026. Fanatics signed the underlying settlement agreement on June 10, 2026.

Two promotional texts to an already self-excluded bettor triggered the penalty. Fanatics admitted the violation and agreed to pay.

Fanatics Sportsbook Fine
Image Generated Using AI

What Self-Exclusion Is Supposed to Stop

Self-exclusion lets a bettor voluntarily ban themselves from betting apps for a set period, sometimes years at a time. Once a player joins Colorado’s self-exclusion program, licensed operators must stop all marketing contact with that account, including texts, calls, emails, and mail.

Colorado currently has more than 1,200 people on its self-exclusion list.

How Fanatics Broke the Rule

A Fanatics VIP host texted the bettor, listed as T.M. in state filings, on February 1, 2026. T.M. had self-excluded just over two weeks earlier, on January 15, for a five-year term. Fanatics caught the mistake by February 4 and trained its VIP staff on the rule.

That training didn’t stop a repeat. The same customer received a second promotional text on February 17, more than a month into his exclusion.

Why the Fanatics Sportsbook Fine Was $20,000

Colorado uses a progressive discipline framework for gaming violations. Officials calculate each fine using the number of violations and any steps the operator takes to fix the problem. A repeat violation like this one can draw penalties up to $25,000 per infraction under state rules.

Fanatics self-reported the breach to regulators and cooperated with the investigation. That cooperation likely kept the fine below the statutory maximum.

What Fanatics Has to Do Next

The settlement requires more than a payment. Fanatics must:

  • audit communications sent to roughly 1,200 self-excluded Colorado customers between January 2024 and March 2026
  • submit a written report of that audit to the Division of Gaming
  • retrain VIP staff on self-exclusion rules and provide proof of the training

Fanatics says it retrained VIP staff and made product changes meant to prevent similar mistakes.

Bettors weighing the operator can read our Fanatics Sportsbook review for a full breakdown of its features and terms.

How This Fanatics Sportsbook Fine Compares

Fanatics isn’t the first sportsbook to get caught contacting a self-excluded bettor. The table below compares two recent cases.

Operator State Fine Violation
Fanatics Sportsbook Colorado $20,000 Texted a self-excluded bettor twice
Caesars Sportsbook New Jersey Nearly $300,000 Self-excluded patrons could still place bets

Regulators nationwide are watching VIP programs closely. VIP hosts build close, personal relationships with high-value bettors. That closeness raises the stakes when a self-exclusion flag gets missed.

FanDuel’s VIP outreach has also drawn scrutiny this year. A member of Congress criticized how personalized promotions reach vulnerable players.

Colorado’s New Betting Rules Aim to Close These Gaps

SB26-131, signed earlier this year by Governor Jared Polis, tightens how sportsbooks can market to Colorado players. Under the law, operators cannot:

  • send push notifications or texts urging inactive users to gamble
  • accept credit cards for account funding
  • allow more than six deposits per bettor each day
  • advertise to anyone under 21
  • brand promotions with terms like “bonus bet” or “no sweat”

Self-exclusion only works if sportsbooks honor it every single time. The Fanatics sportsbook fine shows Colorado regulators will enforce that rule, even against a fast-growing operator.

Read today's breaking stories

Fargo Poker Robbery
News Sep 4, 2026

Fargo Poker Robbery: Two Brothers Charged After Armed Heist

Alex Harper Alex Harper • 10 min read
Maverick Gaming Casinos Close
News Sep 3, 2026

Maverick Gaming Closes Two Washington Casinos

Alex Harper Alex Harper • 10 min read
Encore casino strike
News Sep 2, 2026

Encore Casino Strike: Worker Demands and What’s Next

Alex Harper Alex Harper • 10 min read
Alex Harper

Alex Harper

Alex Harper is part of our editorial team, contributing casino guides, news, and reviews.

Editorial Statement: Casino US is your trusted source for timely industry updates, in-depth analysis, and honest operator reviews. Our editorial team brings years of specialized gaming industry knowledge to every story, holding ourselves to strict standards of accuracy and objectivity. We're dedicated to providing straightforward, unbiased, and reliable reporting on the US gambling landscape and beyond.