MGM Resorts has once again found itself making headlines for the wrong reasons. It was recently announced that all its resorts in Las Vegas would be adding a 20% service fee to all spa treatments. With all the other service fees associated with staying in Las Vegas, this is likely to make potential customers very unhappy.
MGM Resorts will be adding a 20% service fee to all Spa treatments at its Las Vegas properties. This is bound to upset many people.
MGM Tries to Sell the Service Fee
Up until now, customers could decide for themselves if they wanted to tip the spa staff, depending on the service received. Now this 20% service fee is being seen as a replacement to this. The fee will be implemented at all Las Vegas properties by the end of August. The mandatory service fee has already been implemented at several properties, including The Mirage, Excalibur, Luxor, MGM Grand, and New York-New York. However, it will be rolled out at Aria, Bellagio, Vdara, Mandala Bay, and Delano in the next few weeks.
These properties are the more expensive ones in the MGM stable, so the 20% service fee will add up to a lot of money very quickly. As the company has done with other ‘service fees’, it is trying to present the fee in a good light. It has said that the service fee will lead to improved facilities, better service, and a more streamlined experience.
MGM Not Making Friends
Many people have been critical of additional service fees at Las Vegas hotels. As resort fees and parking fees climb, it is believed that this will chase away potential visitors. Resort fees at MGM properties site between $30 and $39 a day. This fee is supposed to cover free WiFi, free local calls, printing of airline boarding passes, and access to the gym.
MGM has also said directly that the spa service fee can replace tipping, but there is no information on how much of the fee will go to staff. It was the first group to roll out parking fees in Las Vegas. This prompted competitors to do the same thing. MGM also recently go5t on people’s bad side by announcing it had filed a lawsuit against victims of the October 1 mass shooting. While MGM is simply trying to have one court case on the subject and is not seeking money from victims, it was a PR disaster.